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Juniper Data Center
Consultor de TI
28 de julio de 2019
Informática y telecomunicaciones
Localización
Baja California Sur
Los Cabos
Requisitos
OTRO
INDIFERENTE
20
51
0
CARRERA TECNICA
Idiomas requeridos
INGLES
ALTO
Conocimientos informáticos requeridos
Prestaciones
PLANTA
TIEMPO COMPLETO
Superiores
Descripción
Summary
As the Tech Support Specialist you will be responsible to support and assist with igniting and managing rapid revenue growth. You will be “hands on” within our customer service group and should operate with a sense of ownership as if the business is your own.

It is the Tech Support Specialist’s principal duty to ensure delivery of excellent customer service through fast and accurate processing of technical inquiries from customers. As a Tech Support Specialist at ARI, you will be the first point of customer contact for technical inquiries. You will assess the nature of problems and resolve the issues over the phone to ensure quality service and support is provided. You will build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.

Essential Duties and Responsibilities:

Provide first level tech support for customer software applications.
Address and resolve customer inquiries, problems and complaints regarding products in a timely and accurate manner
Responsible for monitoring, troubleshooting, and supporting customer software applications.
Initiate, update, track, and close tickets through work order system.
Enter all required information into the system to create and maintain customer database, ensuring accuracy and timeliness.
Escalate complex issues to appropriate staff.
Complete and maintain all required paperwork, records, documents, and tech support logs according to established procedures.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other responsibilities as assigned.
Qualifications:

Education and Experience

Minimum of high school diploma.
Minimum of 3 years computer and software service experience in a fast paced business environment.
Minimum of 2 years supporting customer applications via phone in technical help Desk environment.
Exceptional integrity, honesty and trustworthiness.
Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.)
Specialized Skills or Abilities

Acts and thinks like an owner/entrepreneur.
Self Motivated.
High capacity to learn and adapt.
Ability to work inter-departmentally to accomplish objectives.
Ability to work in a both team environments and as an individual contributor.
High level of business maturity.
Communication Skills
Ability to communicate effectively with customers and other employees of the organization. Ability to read and prepare correspondence. Ability to write reports and create spreadsheets.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Must be able to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to solve problems.

*

The physical demands required of the position include prolonged sitting; extended periods of computer use and keyboarding; and a normal range of hearing and vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

*

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Ofrecemos:

Estabilidad laboral
Capacitación.
Sueldo competente.
Prestaciones de ley.
Vacaciones superiores a las de ley.
Excelente ambiente laboral.
Horarios:

Turno Matutino:

Lunes a Viernes 08:00 a 16:45